Returns & Exchanges

At Etto, we pride ourselves on the quality of our gourmet food products and offer full replacements or refunds for any items that arrive damaged or do not meet our freshness standards. Due to the perishable nature of our inventory, we cannot accept returns for products that have been opened or are no longer in their original packaging.

1

Contact Support

Reach out to our customer care team within 48 hours of delivery with your order number and a brief explanation of the issue.

2

Provide Documentation

Attach clear photographs of the damaged product and the shipping label to help our quality control team verify the claim.

3

Receive Authorization

Once your request is approved, we will send you a Return Merchandise Authorization (RMA) or confirmation of your replacement request.

4

Refund or Reshipment

We will process your full refund to the original payment method or ship out a fresh replacement at no additional cost to you within 3 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing